Question 1

What areas in Sydney do you service?

Accepted Answer

We service all of Greater Sydney including CBD, Eastern Suburbs, North Shore, Western Sydney, Inner West, Southern Sydney and surrounding areas.

Question 2

Do I need to be home during the cleaning?

Accepted Answer

No, you don't need to be home. Many of our clients provide a key or entry code. We are fully insured and all staff are background checked.

Question 3

What cleaning products do you use?

Accepted Answer

We use professional-grade, eco-friendly cleaning products that are safe for children, pets and the environment.

Question 4

How do I get a quote?

Accepted Answer

You can get a free quote online by filling out our quote request form or call us directly on +61 414 663 145. We'll get back to you within 2 hours.

Question 5

Do you offer regular cleaning schedules?

Accepted Answer

Yes! We offer weekly, fortnightly and monthly cleaning schedules at discounted rates for regular clients.

Question 6

What is your cancellation policy?

Accepted Answer

We require 24 hours notice for cancellations. Cancellations with less than 24 hours notice may incur a fee.

Question 7

Are you insured?

Accepted Answer

Yes, MS Facilities & Cleaning Services is fully insured with public liability insurance for your peace of mind.

Question 8

Do you bring your own equipment and supplies?

Accepted Answer

Yes, our team arrives fully equipped with all necessary cleaning products, equipment and supplies.

Question 9

Do you offer end of lease cleaning with a bond-back guarantee?

Accepted Answer

Yes. We offer a full bond-back guarantee on all end of lease cleans. If your real estate agent flags any issues, we return to re-clean those areas at no extra cost.

Question 10

How long does an end of lease clean take?

Accepted Answer

End of lease cleans typically take 4-8 hours depending on property size and condition. A 2-bedroom apartment usually takes around 4-5 hours; a 4-bedroom house can take up to 8 hours.

Question 11

Can I book a same-day or next-day clean?

Accepted Answer

We do our best to accommodate urgent bookings. Call us on +61 414 663 145 and we'll check availability for same-day or next-day service.

Question 12

Do you clean ovens and fridges?

Accepted Answer

Yes. Oven cleaning and fridge cleaning are available as add-ons to any service. Oven cleaning starts from $45 and fridge cleaning from $35.

Question 13

What is the difference between a regular clean and a deep clean?

Accepted Answer

A regular clean covers the main surfaces, floors, bathrooms and kitchen. A deep clean goes further: inside appliances, inside cupboards, skirting boards, grout scrubbing and areas often missed in routine cleaning.

Question 14

Do you offer commercial and office cleaning?

Accepted Answer

Yes. We provide office and commercial cleaning services throughout Sydney with flexible scheduling including early morning, evening and weekend options.

Question 15

How long does a standard house clean take?

Accepted Answer

A standard house clean typically takes 2-4 hours depending on the size and condition of the property. A 1-2 bedroom apartment usually takes 2 hours; a 3-4 bedroom home takes 3-4 hours.

Question 16

Do you offer a bond-back guarantee for end of lease cleaning?

Accepted Answer

Yes! We offer a bond-back guarantee on our end of lease cleaning service. If your real estate agent is not satisfied, we will return to re-clean the specific areas at no extra charge.

Question 17

Can I book a one-off clean or do I need a regular schedule?

Accepted Answer

Both! We offer one-off cleans for any occasion, as well as regular weekly, fortnightly or monthly cleaning schedules. Regular clients receive priority booking and discounted rates.

Question 18

What payment methods do you accept?

Accepted Answer

We accept bank transfer, credit card and cash. Payment is due on completion of the service unless alternative arrangements are made.

Frequently Asked Questions

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